Brisbane-based support

Have a question or want to get in touch? You can search our extensive Frequently Asked Questions Hub to find your answer. Or, you can chat to our friendly, Brisbane-based customer support team!

Easter Office Hours and Processing Times

The Sniip office will be closed over Easter from Good Friday (March 29) to Easter Monday (April 1, 2024). Please note: this period includes two National Bank holidays (business days during which financial institutions are closed). All transactions processed in the Sniip app after 5pm (Australian Eastern Standard Time) Wednesday, 27 March will be processed on Tuesday, 2 April, 2024. The cut-off times for Sniip to receive your payment for processing prior to Easter are as follows: 

  • American Express: 5pm AEST Wednesday, 27 March 
  • Visa/Mastercard debit: 5pm AEST Wednesday, 27 March 
  • Visa/Mastercard credit: 11:00pm AEST Wednesday, 27 March
  • Bank Account: 5pm AEST Tuesday, 26 March
  • Diners Club: 5pm AEST Tuesday, 26 March

    Note: As above, Diners Club cards and payments from a Bank Account require one additional day processing time. 

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