Get Verified, Get Your Green Tick
Verifying your identity keeps your account and your money safe, and it only takes a couple of minutes.
Open the Sniip app, then tap on your name to begin.A quick check that keeps you safe
Sniip is a regulated bill payment provider, so we need to confirm who our customers are. It is the same kind of check a bank runs when you open an account. It keeps your account protected and your payments secure.
Four steps to your green tick
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1
Tap Verify Account in the app menu or from your notification.
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2
Choose your ID: Australian Drivers Licence or Passport.
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3
Snap a photo of your ID and take a quick selfie.
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4
Sit tight. Most people get their green tick instantly.
For a smooth first-time pass
- Find good lighting with no glare on the card.
- Make sure your full name, date of birth and photo are clearly visible.
- Use a valid Australian Driver Licence or International Passport. Medicare and student cards are not accepted.
Everything else, answered
User Verification is part of our Know Your Customer (KYC) process, in place for the safety and protection of your account. KYC is a widely used term referring to the verification of a customer’s identity. Sniip is a regulated Bill Payment Provider (not dissimilar to a bank or financial institution). As such, we sometimes need to get to know you better.
You may also verify with your international passport.
Unfortunately we’re unable to verify accounts with other forms of identity that aren’t government issued or don’t include a photo (i.e. Medicare cards or student cards).
As part of Sniip’s User Verification requirements, you may be requested to verify your identity. Sniip is a regulated Bill Payment Service provider and an authorised BPAY Payer Institution Member (PIM). This requires us to undertake significant compliance assessments in order to provide our service.
As part of this commitment, Sniip is required to identify our customers and verify that their information is correct for the purpose of addressing Anti Money-Laundering/Counter-Terrorism Funding risk, fraud and misappropriation risk, as well as requirements imposed by our banking and regulatory partners.
You submit your User Verification document as part of our Know Your Customer (KYC) process through the Sniip app. If you tap on the push notification you will be taken to the ‘Verify Account’ screen in the app.
If you haven’t been requested to submit verification, you can tap on the top left hand menu and tap ‘Account’. In this screen you will see ‘Verify Account’, which will take you to the submit page.
User verification is automatically processed in the app if successful.
On occasion, we may need to further review your documents. This process usually takes between 24-48 hours and is reviewed during business hours.
Please ensure you have uploaded all the requested documentation, whether that is your ID, your bank card/s or both. In the meantime, please check if you have received an email from a member of our Sniip Support Squad requesting any further information or clarification.
If you have any questions or would like to check the status of your account verification, please email our Sniip Support Squad or call (07) 3268 7710.
Sniip is fully PCI compliant (Tier 1) and protects all Sniip user information and documentation with the same level of security as payment card details. That is why we will never email you to provide these details, only submit them via the Sniip app.